REFUND POLICY

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This policy covers refunds for Fillenza subscriptions. View available plans on our Pricing page or manage your subscription at the Fillenza Portal.

This Refund Policy for CSHARPAD DOO, doing business as Fillenza ("we," "us," or "our"), outlines our refund and cancellation practices for the services available at https://fillenza.com (the "Services").

All payments for the Services are processed through our Merchant of Record, Paddle (Paddle.com Market Limited). As such, your purchase agreement for payment purposes is with Paddle, and Paddle's own refund policy governs the refund process. This document describes the Fillenza-specific policies that apply alongside Paddle's terms.

TABLE OF CONTENTS

  1. FREE TIER — TRY BEFORE YOU BUY
  2. SUBSCRIPTION PAYMENTS ARE NON-REFUNDABLE
  3. SUBSCRIPTION CANCELLATION
  4. SUBSCRIPTION DOWNGRADE AND CREDIT BALANCE
  5. STATUTORY REFUND RIGHTS (PADDLE)
  6. TECHNICAL ISSUES AND DEFECTS
  7. CHARGEBACKS AND DISPUTES
  8. HOW TO REQUEST A REFUND
  9. CONTACT US

1. FREE TIER — TRY BEFORE YOU BUY

Fillenza offers a Free tier that includes 50 Smart Fills per month at no cost and with no credit card required. We strongly encourage all prospective customers to use the Free tier to evaluate the Services before committing to a paid subscription.

The Free tier allows you to fully test Fillenza's capabilities — including AI-powered form filling, API integration, and all core features — before making any financial commitment. This is our alternative to a traditional refund guarantee: try the service first, pay only when you are satisfied.

2. SUBSCRIPTION PAYMENTS ARE NON-REFUNDABLE

By subscribing to a paid plan (Developer or Production tier), you acknowledge and agree that:

  • All subscription payments are non-refundable once processed.
  • By clicking the "Pay" button at checkout, you expressly accept that the subscription fee is non-refundable.
  • This applies to both monthly subscription renewals and renewals triggered by quota exhaustion (Production tier), which are initiated promptly with a 24-hour grace period as described in our Terms of Service.

This non-refundable policy is based on the nature of the Services:

  • Fillenza provides a usage-based service (Smart Fills) that is consumed immediately upon use.
  • The Free tier provides an opportunity to evaluate the Services before any payment is made.
  • Cancellation is available at any time (see Section 3).

3. SUBSCRIPTION CANCELLATION

You can cancel your subscription at any time through the Fillenza Portal. Cancellation works as follows:

  • Immediate effect: Your subscription is marked for non-renewal.
  • Continued access: You retain full access to the Services until the end of your current paid billing period.
  • No partial refund: No pro-rata refund is issued for the remaining days in your billing period. Instead, you continue to use the Services until the period expires.
  • Reactivation: You may reactivate your subscription at any time before the billing period ends, and your subscription will continue without interruption.

After your billing period ends, your paid subscription is deactivated. You may create a new Free tier subscription (50 Smart Fills per month) through the Fillenza Portal at any time.

4. SUBSCRIPTION DOWNGRADE AND CREDIT BALANCE

If you downgrade your subscription to a lower tier, Paddle automatically calculates the difference between your current plan and the new plan for the remaining billing period. This difference is:

  • Converted to a Credit Balance in your Paddle account.
  • Automatically applied to your next subscription payment.
  • Visible on your Fillenza Portal Dashboard.

Example: If you downgrade from D3 ($139/mo) to D1 ($24/mo) halfway through your billing period, the pro-rated difference is placed into your Credit Balance by Paddle. This credit is automatically deducted from your next payment.

The Credit Balance is managed entirely by Paddle. Whether Paddle offers the option to refund a Credit Balance to your original payment method is at Paddle's sole discretion and governed by Paddle's own policies.

5. STATUTORY REFUND RIGHTS (PADDLE)

As Paddle acts as the Merchant of Record for all transactions, certain statutory refund rights may apply depending on your jurisdiction. These rights are governed by Paddle's Refund Policy and cannot be waived.

European Union / EEA / Switzerland / United Kingdom

Consumers in these regions have a 14-day statutory right to withdraw from the first payment of a subscription contract and receive a full refund, as mandated by applicable consumer protection laws. This right:

  • Applies to the first payment of a new subscription only.
  • Does not apply to subsequent monthly renewal payments.
  • May not apply if you have expressly consented to waive your withdrawal rights during checkout.

Other Jurisdictions

Statutory refund rights vary by country. Paddle applies the highest standard of protection required by local consumer protection laws. For specific details, please refer to Paddle's Refund Policy.

Paddle's Refund Policy

For complete details on statutory refund rights, discretionary refunds, and the refund request process, please refer to:

6. TECHNICAL ISSUES AND DEFECTS

If you experience persistent technical issues with the Services that prevent you from using the core functionality (AI-powered form filling), please:

  1. Contact us first at support@fillenza.com — we will work to resolve the issue as quickly as possible.
  2. If the issue cannot be resolved, you may contact Paddle's support team to request a refund under the technical defect provisions of Paddle's Refund Policy.

We are committed to providing a reliable service and will make every reasonable effort to resolve technical issues before a refund becomes necessary.

7. CHARGEBACKS AND DISPUTES

We strongly encourage you to contact us at support@fillenza.com or Paddle's support team before initiating a chargeback or payment dispute with your bank or card issuer.

If you initiate a chargeback or payment reversal:

  • Access to the Services may be temporarily suspended while the matter is reviewed.
  • Paddle will provide payment details to the payment provider for dispute resolution.
  • Repeated or fraudulent chargebacks may result in permanent account termination.

8. HOW TO REQUEST A REFUND

Since all payments are processed through Paddle, refund requests should be directed to Paddle:

  • Use the "View receipt" or "Manage subscription" link in your transaction confirmation email.
  • Visit the Paddle buyer support site at https://paddle.net.
  • Contact Fillenza at support@fillenza.com — we can assist in directing your request to the appropriate channel.

For subscription cancellation (not refund), use the Fillenza Portal directly.

9. CONTACT US

If you have questions about this Refund Policy or need assistance, please contact us at:

CSHARPAD DOO (doing business as Fillenza)
Ludaski sor 74
Supljak 24418
Serbia
support@fillenza.com

For payment-related inquiries and refund requests, please contact Paddle directly at https://paddle.net.